1. Success-Only Billing
Your wallet is debited only when a service generates successful output. This is our core fair-billing promise.
2. Automatic Reversals
If a transaction fails at our end or upstream (no output generated), the debited amount auto-reverses to your wallet — typically instantly, and in rare cases within 24–72 hours after reconciliation.
3. Non-Refundable Items
- Successfully generated outputs (correct as per data you/the customer submitted).
- Errors caused by wrong input details entered by the partner/customer.
- Distributor/Master plan fees once the plan is activated.
- Wallet balance of accounts terminated for Terms violations.
4. Wallet Withdrawal
Unused wallet balance of accounts in good standing may be refunded to the source payment method on written request from the registered mobile/email, subject to verification and payment-gateway timelines (7–10 working days).
5. How to Raise a Refund Query
WhatsApp +91-00000-00000 or email support@digiprint.cloud with your User ID, transaction ID, date and issue description. We aim to resolve wallet disputes within 72 hours.